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At ChayMart, we aim to pack and dispatch your order as quickly as possible. Most orders are dispatched same day or next business day, depending on stock availability, delivery zone, and courier schedules.

Please note that dispatch times may vary, and we appreciate your patience during busy periods.

🛍️ Local Pickup & Delivery (Sydney)

If you are located within 15 km of our store, you can choose from the following options:

📍 Store Address
343 King Street, Newtown NSW 2042

FREE Click & Collect

Select Click & Collect at checkout.
We will notify you within 24 hours when your order is ready for pickup.

ChayMart Local Delivery

We personally deliver within 15 km of our store.

Minimum order for local delivery: $50

🚚 Refrigerated Delivery (Outside Local Area)

For customers outside our local delivery zone, we ship using a specialist refrigerated courier to ensure frozen and chilled items travel safely.

📅 Delivery Schedule by Region

Use the table below to check which days delivery is available in your area:

 

📦 When will my order be sent?

We generally prepare and drop off interstate orders at our courier’s warehouse on Monday or Tuesday. For most service areas, the courier will then aim to deliver your order by Friday of the same week.

Some regional areas operate on different courier schedules and may instead receive their delivery on Tuesday or Wednesday of the following week.

We always do our best to send your order on Monday or Tuesday so that it can reach you as quickly as possible. However, as a small business, we sometimes need to consolidate orders until we have sufficient volume for a courier run. Depending on order volumes and the courier’s schedule, this may mean your order is dispatched the following week instead.

Please allow up to 2 weeks from the date of your order for delivery.

Delivery days are estimates only and may change due to courier schedules, public holidays, weather, transport delays or other circumstances outside our control.

If you need your order by a specific date, please contact us before placing your order so we can advise whether the expected delivery timeframe is suitable.

❗ Important Notes:

• Chilled and frozen items are packed in a thermal liner to help maintain their temperature during transit. However, products may arrive partially or fully thawed due to transit times and delivery conditions. By placing an order, you acknowledge and accept that chilled or frozen items may arrive partially or fully thawed.

• All orders are shipped with Authority to Leave (ATL). If the driver determines there is no safe place to leave the parcel (e.g. exposed to sun or visible from the street), your order will be returned to our store, and a redelivery fee will apply.

• Please include any special delivery instructions at checkout to help ensure a successful delivery.

• PO Boxes and parcel lockers are not accepted — only residential or business addresses.

❗ Courier Booking & Cancellation Fees

Once your order is confirmed and delivery is booked with our courier, the delivery cost becomes non-refundable. If you cancel an order after we’ve booked and paid for delivery, a cancellation fee of $50 will be deducted from your refund to cover courier costs.

This is because third-party courier fees are paid upfront and are non-reversible once scheduled.

To avoid this, please:

• Include any special delivery timing requests in the checkout notes

• Contact us as soon as possible if you need to change or cancel an order